Dstv depriving my children

I paid my dstv account on the 28 November from my Tyme bank. It was cut off last week, i then contacted their call centre several for assistance and they request that I sent proof of payment which I did every time, but my dish is still off up until today. The saddest thing is that everytime I call them, they keep on promising me that it is reconnected but nothing is happening and my keeps can't watch their favorite shows.