DSTV DELUSIONAL CALL CENTRE

THERE IS A CONSTANT MESSAGE ON MY SCREEN "THE CONNECTION TO THE DECODER WAS LOST. DO NOT..................... IF THE PROBLEM PERSIST CALL OUR CALL CENTRE" REALLY? ***... ***... ***... *** NOT ONE WORKING.. MEANTIME I HAVE TO LISTEN TO ADS ON MY TIME AND FOR MY ACCOUNT AND ON TOP OF IT PAY ALMOST A THOUSAND RAND PER MONTH FOR A NOTICE FLASHING ON MY TV. THIS IS ESPECIALLY RELEVANT TRYING THE RUGBY CHANNEL. WHERE DO I CLAIM MY MONEY BACK IF THERE IS NO SERVICE ?