DSTV Delicious FEST "**********" "PREPAID CARDS" that ABSA can't trace on their records

On the 22nd of September 2018 i attended your event DSTV Delicious Festival and the event was CASHLESS event, so there was a facility where we got prepaid cards by VISA and it is an ABSA card. We loaded money on them and then were told that we can even utilize it around South Africa. The problem is that the speed points were often offline and when we used it at an ABSA ATM the cards were not activated. We went to an ABSA branch in Atteridgeville yesterday and they couldn't help us because they know nothing about the "Prepaid Card". I then contacted VISA but they also cant help us. i sent out a query to ABSA via email and its 3 Days now nobody came back to us.

We just want our MONEY that was loaded on those cards that's all.