DSTv Deliberately Charges Extra!

<p>I switched last year (2016) from monthly direct debit to annual to save the 12th month that DSTv offers for annual payments, I was then still charged my monthly debit (at that time) and had to wait almost 2 months for my refund. I paid for the period April 2016 - March 2017 (inclusive) on the 31st of March 2016. This year, DSTv takes the money out of my account on 1st March 2017 instead of 31st March 2017 (for the next year), thereby negating 1 month, thereby falsifying their advertising of "1 month free" - I have a suspicion that I may not be the only one that experiences this and people that do not check their statements may not pick this up, which is to DSTv's ultimate benefit! Anyway, I spent almost 1 hour on the phone explaining the situation and they agree that they have to refund 1 month and this process will take up to 3 weeks (and based on my experience last year, I think this is optimistic!). I then spoke to a manager about compensation for this "mishap", due to my cash-flow being thrown out due to paying much earlier, wasting my time to call them to have it rectified and waiting for money to come back to me - all of which shouldn't have happened in the first place to which he rep**** that I'm already being compensated by getting a refund so I had to explain that there's a difference between being wrongfully charged and a correct refund issued and a compensation, he then stated that there wasn't a system error, however he admitted that they "fixed the problem", which is a direct contradiction - one that he did not understand. I then asked to speak to his superior as I was hoping I might be able to talk to someone who actually understood what the problem was as he clearly did not and that they would understand the situation and why compensation to a loyal customer was necessary. He cannot transfer me but will ask them to call me and I don't believe I would be called (based on my experience last year), hence decided to "go public" with this situation and to warn others that are paying annually to double check their bills so that DSTv doesn't get away with mass market consumer abuse. Hoping I get my refund, an answer to this whole debacle and compensation for having to "waste my time and efforts" on something I shouln't be doing in the first place - if DSTv got it right in the first place!</p>