DSTV \Delayed\" Chat (Definitely Not Live)"

I have an issue whereby my DSTV Now app will not play Live TV nor Catchup. I get a pop up that states my smartcards as \unlinked\". Two ladies from DSTV connect call centres tried to assist me Lerato (yesterday) and Malesa (today) and they were very helpful to be frank. Yesterday Lerato referred me to Live Chat, no one was online thus she suggested I send a message and one of them would revert ASAP. No one had responded by this morning thus I called again and spoke to Malesa who got hold of Sipho to assist us. Sipho's attitude is horrible to say the least. His reponses on Live Chat were 6/7 minutes delayed, he avoided answering simple questions. He resorted to telling me I seem to know more than him about DSTV therefore I should answer my own questions. Pathetic!! I asked him for his surname because I wanted to escalate and he simply ignored my messages. I truly hope Multichoice/DSTV will take this seriously and ask that he apologises. This is no way to treat customers who appreciate your service despite the high monthly commitment. He is a definite liability especially considering Live Chat is a new platform thus Multichoice needs customer buyin to make it succeed."