Dstv de*****s clients on their streaming service

I purchased a streaming package online on 8 Jan. Still no services. I have sent full bank statements in a fnb letterhead. Sent screenshots from my banking app sent the sms confirming the transaction sent 6 emails dms and whatsapps for 4 days told over and over to send valid proof of payment what is more valid than bank statement. They have reference transaction time, date, full card number everything but no assistance. Do I report ***** on this payment?