LJ
Lauren J
1 reviews | Active since Feb 2021
27 Apr 2022, 10:17
DStv de*****ed me
DStv has again de*****ed me. I paid for a compact streaming package on 30th March
Due to their payment portal issues they are having with multiple customers my package was only activated over half way through April , I received this email on the 10th April
"ENQUIRY REFERENCE NUMBER : ***0 Dear DStv Customer
Thank you for your email.
Please note that the proof of payment has been escalated to central finance to trace the payment."
On the 13th April I received another email stating my payment was now allocated and by this time I was so over this whole situation I wasn't even bothered and had made alternative arrangements to watch football.
I woke up this morning with an SMS from DStv which reads "DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R269.1 using ref no. *** or click payat.io/dstv/***"
I am disgusted that they couldn't even give me a full month of viewing after they finally managed to allocate my payment.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Apr 2022, 14:20Hi Lauren ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Apr 2022, 14:20
Official
Hi Lauren ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
LJ
Lauren J's updateReviewer Update
15 May 2023, 13:27Below is the text messages I am now receiving dated 15/05/23
They think I will actually pay them this amount after the trouble they put me through. Lol ...
Why do I owe DStv anything? They couldn't even allocate my initial payment , I didn't even get a month of content access what a joke
Vasmartt Trust CC is authorized by Multichoice to collect the outstanding balance on your DStv account. Please pay R268.64 to settle your balance. You can pay here https://payat.io/dstv/**********75 or call us on ********** for payment options. Thank you.
They think I will actually pay them this amount after the trouble they put me through. Lol ...
Why do I owe DStv anything? They couldn't even allocate my initial payment , I didn't even get a month of content access what a joke
Vasmartt Trust CC is authorized by Multichoice to collect the outstanding balance on your DStv account. Please pay R268.64 to settle your balance. You can pay here https://payat.io/dstv/**********75 or call us on ********** for payment options. Thank you.
LJ
Lauren J's update15 May 2023, 13:27
Reviewer Update
Below is the text messages I am now receiving dated 15/05/23
They think I will actually pay them this amount after the trouble they put me through. Lol ...
Why do I owe DStv anything? They couldn't even allocate my initial payment , I didn't even get a month of content access what a joke
Vasmartt Trust CC is authorized by Multichoice to collect the outstanding balance on your DStv account. Please pay R268.64 to settle your balance. You can pay here https://payat.io/dstv/**********75 or call us on ********** for payment options. Thank you.
They think I will actually pay them this amount after the trouble they put me through. Lol ...
Why do I owe DStv anything? They couldn't even allocate my initial payment , I didn't even get a month of content access what a joke
Vasmartt Trust CC is authorized by Multichoice to collect the outstanding balance on your DStv account. Please pay R268.64 to settle your balance. You can pay here https://payat.io/dstv/**********75 or call us on ********** for payment options. Thank you.