DSTV deducts without permission and then tries to be as obstructive as possible to avoid refunding the monies to which they are not entitled

I am certain DSTV instructs their agents to be as unhelpful and obstructive as possible to ensure customers lose interest in their complaint! I cancelled my Premium Streaming package via the app on my phone in January, DSTV very efficiently disconnected me within 24 hours, but still deducted my payment of R 699.00 on 31 January. I first dealt with Rebecca Kekana. She confirmed the cancellation, and asked for proof of the payment. I sent her a screenshot, but she wanted a certified copy of a bank statement, which I gave her. She acknowledged receipt, and told me I would be contacted within 24 hours after she escalated the matter ( corporate speak for I am going to do nothing now please go away). I asked for a reference number which she said she would provide: she didn't and terminated the discussion. I waited 48 hours and then dealt with Vusi N. He had pretty much the same script as Rebecca, except he at one stage claimed I owed R 237.00 on my account. When I challenged him he backed down and didn't mention it again for the rest of the discussion. He claimed that my file had no record of my 42 minute discussion with Rebecca, and once he had accessed my file, proudly advised me that I had cancelled my account! I said precisely, so why did DSTV still deduct my money. His response: " we don't pay for cancellations"!! When I advised him I am claiming for an unauthorised deduction, not for a cancellation, he alternated between " we don't pay for cancellations" and " send me proof of payment". When I asked why he wanted proof of payment if DSTV "does not pay for cancellations" he just repeated that he wants proof of payment and then : "we don't pay for cancellations!!! After 47 minutes of this absurd conversation I advised him I had had enough and he asked if there was anything else he could help me with!! This kind of behaviour can only come from instructions from senior management: obviously these agents are told not to be helpful but to be as obstructive as possible: if only half the customers lose interest and go away then you have done a great job!! So I have spent 90 minutes of my time trying to get a refund of monies that should not have been deducted, and it looks like I will have to go to a branch: more of my time!! Shame on you Multichoice executives: your business strategy sucks!