DSTV DEDUCTS DEBIT ORDER TWICE REFUND TAKES 40DAYS

On the 6th Of October 2015 DSTV / Multichoice deducted my debit order amount of R 782.33 twice from my bank account. <br> The day after I phoned them and notified them about their mistake. The call center guy noted this and said he will escalate the case so that the refund should be paid by the 10th of October. But up until today I still haven't received anything.<br> This morning I phoned DSTV again and asked the lady about the refund. She explained to me that the refund takes 40 DAYS!!! 40 DAYS?!? I mean how can you make a mistake by taking too much money from my account but then can only wait 40 days to rectify your mistake? <br> Anyway, I requested to talk to the supervisor, who was in training and unavailable, so the lady escalated the case and said the payout could \maybe"be next week. Got a case number and everything.<br> Now DSTV I am lodging this complaint as I feel this is unacceptable. Who in today's economical circumstances can afford to have R 782.33 unplanned less a month and then must wait 40 days to get it back!?! <br> Please DSTV can you pay back the money ASAP as I feel it is your mistake and your responsibility to refund me this! <br> I mean what would you do if I owed you the money???"""