DStv Deducting Money Without an Account – Over R5,000 Taken, No Resolut

DStv / MultiChoice has been deducting R999 every month from a bank account where there is no active DStv account.

The service was stopped in October/November 2025. Since then, the debit order has continued despite confirmation via the DStv WhatsApp portal that no account is linked to the ID number.

To date, over R5,000 has been deducted without any valid service or account in place.

This matter has already been raised directly with MultiChoice. Despite this, the debit order is still being processed monthly and no resolution has been provided.

This is a serious concern. Money is being deducted without a valid contractual basis.

We require the following: • Immediate cancellation of the debit order • Full reimbur*****t of all amounts deducted since October/November 2025 • Written confirmation that no account exists

If this matter is not resolved urgently, it will be escalated as an unauthorised debit order dispute through the bank and, if necessary, reported to the National Consumer Commission.

At this stage, the lack of action is unacceptable and requires immediate intervention.