DStv decoder swop / Insurance *****

On Sunday 22 October 2015, I took my faulty Explora decoder in for repairs at N1 City branch. The decoder was swapped as it was pass the guarantee period. I paid R600 and was given a refurbished unit. that was the end of that story. Keep in mind that I own two Explora decoders. Yesterday 29 October 2015 I wanted to make my monthly subscription of R328.00 which I pay via eft every month and then I discovered an additional amount owed of R45.50. I contacted the call centre and I was informed that this amount was for additional insurance. I had no idea what the operator was talking about and I told her I never authorise or app**** for decoder insurance and logged a complaint with her that this was implemented without my verbal or written consent. I demand that this figured owed must be removed from my account immediately and an apology be made to me. My reference number is ***7i26. I really can't wait for Netflix to launch so I can get rid off my DStv account and decoders. Paying monthly insurance for cheaply built decoders, what a joke!