RP
Riana P
1 reviews | Active since Oct 2020
13 Apr 2022, 16:52
DSTV DECODER PROBLEM
After writing my review on Hallo Peter I was contacted by Multi Choice and a technician was send out to sort out the problem. This is after I was told by 3 different people at Multi Choice that there is no other way as for my Mother to take the decoder into an Agency for testing. I would just like to know how a woman of 95 years of age, without a car, has to unplug a decoder, installed by a certified technician, get to an agency? If this is the way they treat a loyal customer of 20 years on a premium package, who never missed a payment, I am sorry for other people. The problem is their staff does not listen to the problem when one call, they just work according to the policy, they do not want to help and solve a problem.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Apr 2022, 17:48Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Apr 2022, 17:48
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Apr 2022, 18:28Hi Riana Du Preez,
Kindly be advised that when a customer is experiencing a technical issue, before calling out an installer the decoder must be brought in for testing by the customer.
Due to the nature of your escalation, it was requested for an installer to be sent for assistance.
We will escalate the matter of the agency, so that changes can be done to help customers.
Kind regards
DStv: Hello Peter Team
Kindly be advised that when a customer is experiencing a technical issue, before calling out an installer the decoder must be brought in for testing by the customer.
Due to the nature of your escalation, it was requested for an installer to be sent for assistance.
We will escalate the matter of the agency, so that changes can be done to help customers.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Apr 2022, 18:28
Official
Hi Riana Du Preez,
Kindly be advised that when a customer is experiencing a technical issue, before calling out an installer the decoder must be brought in for testing by the customer.
Due to the nature of your escalation, it was requested for an installer to be sent for assistance.
We will escalate the matter of the agency, so that changes can be done to help customers.
Kind regards
DStv: Hello Peter Team
Kindly be advised that when a customer is experiencing a technical issue, before calling out an installer the decoder must be brought in for testing by the customer.
Due to the nature of your escalation, it was requested for an installer to be sent for assistance.
We will escalate the matter of the agency, so that changes can be done to help customers.
Kind regards
DStv: Hello Peter Team
Best regards,