DStv Decoder Insurance - they will not cancel!!!

Item: DStv (MultiChoice)
Rating: 1
Author: GM J

Try cancelling the Insurance on your decoder, being trying for a year through call centre, many times, e-mail and through self-service. I have had confirmation it has been cancelled, yet every month they ***** R35 for the decoder insurance. Even tried cancelling my subscription, yet the R35 monthly still remains as a default. There seems there is no way to get this removed?!??

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

12 Mar 2018, 08:16

Dear GM Jones

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply12 Mar 2018, 08:16

Official

Dear GM Jones

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

12 Mar 2018, 13:22

Good day Mr Jones

Thank you for sending us your query.

Your request to cancel the insurance has been referred to the insurance team. This will be executed on 01 April 2018.

We apologise for the delayed response.

Feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply12 Mar 2018, 13:22

Official

Good day Mr Jones

Thank you for sending us your query.

Your request to cancel the insurance has been referred to the insurance team. This will be executed on 01 April 2018.

We apologise for the delayed response.

Feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

GM J's updateReviewer Update

31 Mar 2018, 15:24

Another month and sill NOT CANCELLED after telephone and email confirmation. Phoned DStv Insurance and was assured the insurance was cancelled outright. Received a policy renewal today, still covered. WHY can the NOT be cancelled, after numerous attempts and confirmations from DStv and their insurer that it is????

GM J's update31 Mar 2018, 15:24

Reviewer Update