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BHEKI M
1 reviews | Active since Sept 2013
30 Dec 2020, 11:47
Dstv decoder insurance "arrears"
I'm very disappointed with Dstv decoder insurance. I requested my Dstv account to be disconnected last year November, that was done. I also had insurance for both my decoders and according to my insurance knowledge if you don't pay then you are not covered and there will be no arrears but to my surprise I just learnt that I owe R108.39 insurance premiums which accrued after my Dstv account was disconnected. I discovered this when I tried to reconnect my account and was told I first have to pay the insurance arrears. Can someone explain to me how is this possible?
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Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Dec 2020, 12:34Hi Bheki,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Dec 2020, 12:34
Official
Hi Bheki,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
BM
BHEKI M's updateReviewer Update
30 Dec 2020, 14:49I was called by an agent and I've been assured that the insurance premiums have been reversed and my account is not owing anything. Thank you for the prompt response
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BHEKI M's update30 Dec 2020, 14:49
Reviewer Update
I was called by an agent and I've been assured that the insurance premiums have been reversed and my account is not owing anything. Thank you for the prompt response