DSTV -DECODER INSURANCE

I took out a Platinum Device Care Plan where I was assured that if I had any issues with my decoders or installation they would send a technician to my house to sort it out. Over a week ago I experienced a problem with one of the decoders and then the problems started. To communicate with them you have to phone a land line *** and then hold on, using your airtime, for anything up to 45 minutes to speak to a consultant. You then explain your issue and they say they will get back to you. Nothing happens so you have to phone again. I have now phoned 4 times, and it is a week later. No joy. This is the most pathetic service I have had to contend with, no wonder people are cancelling their packages