Dstv decoder bungle

So we got the new explora on price lock but my suggestion to all is don’t do it. Absolute nightmare. New decoders were delivered timeously but setup on dstv side has been impossible. Decoder shows E107 error and dstv can’t fix it. I have made countless calls to their call cente and they do say they will get back to me but it’s now 10 hours since the first call.

I doubt dstv will reimburse for the estimated 100 minutes call time or frustration. If your decoders are not setup correctly do not send them into the market.

I should have just stayed with my old decoder but that contract was already cancelled and they trying to fix this issue so they can’t do that. I can see what they are loosing so many customers to Netflix and black