LF
Lauren F
1 reviews | Active since Apr 2018
12 Oct 2024, 21:36
DSTV Decoder *******
My DSTV Decode Explora hard drive is *******. it's giving various problems, too many to write here. I call DSTV call centre to ask them what I should do. Firstly they asked if it was insured. Yes it is. I must take it to a walk in centre. I ask where is the closest to me in Pretoria. Sorry they don't have that info, they going to have to google it? Huh??? You are DSTV are you not? Yes they are but they don't have that info. I had done some research before calling them. All the DSTV agents close to me do not do insurance claims? Now what????
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Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Oct 2024, 22:56Hi Lauren,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2024, 22:56
Official
Hi Lauren,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
LF
Lauren F's updateReviewer Update
18 Oct 2024, 21:05DSTV. It has now been six days since receiving your reply to my insurance claim & query as to where a DSTV Walk in centre is closest to me in Pretoria. I am just wondering how long am I still to wait for the "our team will get back to you as soon as possible" reply.
LF
Lauren F's update18 Oct 2024, 21:05
Reviewer Update
DSTV. It has now been six days since receiving your reply to my insurance claim & query as to where a DSTV Walk in centre is closest to me in Pretoria. I am just wondering how long am I still to wait for the "our team will get back to you as soon as possible" reply.
DStv (MultiChoice)'s replyOfficial
30 Oct 2024, 10:45 Hi Lauren,
We apologize for the late response. Please note we've spoke to Bonginkosi from (Pretoria North - Moropane Projects Agency Pty(Ltd)) and they've confirmed that they do have stock. Kindly go to the agency for assistance.
Kind Regards,DStv: Hello Peter Team
We apologize for the late response. Please note we've spoke to Bonginkosi from (Pretoria North - Moropane Projects Agency Pty(Ltd)) and they've confirmed that they do have stock. Kindly go to the agency for assistance.
Kind Regards,DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Oct 2024, 10:45
Official
Hi Lauren,
We apologize for the late response. Please note we've spoke to Bonginkosi from (Pretoria North - Moropane Projects Agency Pty(Ltd)) and they've confirmed that they do have stock. Kindly go to the agency for assistance.
Kind Regards,DStv: Hello Peter Team
We apologize for the late response. Please note we've spoke to Bonginkosi from (Pretoria North - Moropane Projects Agency Pty(Ltd)) and they've confirmed that they do have stock. Kindly go to the agency for assistance.
Kind Regards,DStv: Hello Peter Team
Best regards,