DS
Deon S
1 reviews | Active since Sept 2009
29 Sept 2022, 17:27
DSTV decoder A2 is horrible.
In the last 6 months I have been to DSTV store 5 times to swap different dstv decoders. This is the A2. I was told that I could only get refurbished decoders. The way I see it they only wrap plastic around it and do a factory reset. I have to reboot my 3 decoders at least 3 times a day. These decoders are either the worst model or I get bad refurbished ****. I pay over R1000 a month. If you take out a mobile contract and pay R1000 a month you can get a mobile device worth over R20000. Can't dstv do a bit more and not give you a R499 decoder for that price. Or if you have insurance at least give you a new decoder to swap for the faulty unit.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Sept 2022, 17:31Hi Deon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Sept 2022, 17:31
Official
Hi Deon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DS
Deon S's updateReviewer Update
04 Oct 2022, 07:04Hi, Thanks for the reply. DSTV was going to call me on Friday 17:00 but called just before 18:00 so wasn't at my decoder to test with them.
DS
Deon S's update04 Oct 2022, 07:04
Reviewer Update
Hi, Thanks for the reply. DSTV was going to call me on Friday 17:00 but called just before 18:00 so wasn't at my decoder to test with them.
DS
Deon S's updateReviewer Update
18 Apr 2023, 17:01Hi, its 6 months later and I had to swap another decoder. What is going on with these decoders that are refurbished? This will be 5 decoders in 1 year.
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Deon S's update18 Apr 2023, 17:01
Reviewer Update
Hi, its 6 months later and I had to swap another decoder. What is going on with these decoders that are refurbished? This will be 5 decoders in 1 year.