DSTV decides to disconnect for no reason

So my girlfriend paid money over to the wrong account last month and then I paid the correct amount through DSTV Whatsapp. Then emailed the slip to DSTV to sort this issue out which would give us credit for the following month. Then on the 5th of January 2022 they decided to disconnect us so I contacted them to resolve this issue and the lady that I dealt with sorted it out ASAP and made sure we weren't charged reconnection fee as DSTV stuffed up. Woke up this morning with the DSTV off again and spoke to an agent which now doesn't seem to find the allocated funds for this month and says I need to send the proof of payment again. Which I find flippin pathetic from DSTVs side because how can one agent assist us and sort the issue out and now someone decides to disconnect us this agent can't assist us even when I gave her the reference number for the allocated funds email.

This is pathetic service from DSTV that has been operating for a long time and then some how stuffs people around like this. I refuse to pay a reconnection fee as there is funds available for this month and even for next month there is extra amount.