RG
Roger G
1 reviews | Active since Jan 2020
06 Jan 2020, 11:34
DSTV DECEPTION
I have been struggling to cancel my account with Multichoice for ages now, the online portal that has to be used is a ****. when you are prompt to disconnect your package it just keeps on processing (Have even left it processing for more than a day) and nothing comes of it. When you phone they ask you to do it via the portal. We have over the last year resorted to a cheaper package but still we have to pay each month. Don't know what to do anymore!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Jan 2020, 08:22Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jan 2020, 08:22
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Jan 2020, 12:26Hi Roger,
We see that the online request to disconnect the package was done on the 6th of January. Kindly be aware that account disconnections are only done on customer payment dates. Your payment date is on the 1st of every month, this means that the disconnection will be on the 1st of February.
Regards
Kagiso
We see that the online request to disconnect the package was done on the 6th of January. Kindly be aware that account disconnections are only done on customer payment dates. Your payment date is on the 1st of every month, this means that the disconnection will be on the 1st of February.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply07 Jan 2020, 12:26
Official
Hi Roger,
We see that the online request to disconnect the package was done on the 6th of January. Kindly be aware that account disconnections are only done on customer payment dates. Your payment date is on the 1st of every month, this means that the disconnection will be on the 1st of February.
Regards
Kagiso
We see that the online request to disconnect the package was done on the 6th of January. Kindly be aware that account disconnections are only done on customer payment dates. Your payment date is on the 1st of every month, this means that the disconnection will be on the 1st of February.
Regards
Kagiso
Best regards,