1 reviews | Active since Sept 2015
DSTV DECEIPTFULNESS PLUS PATHETIC CUSTOMER SERVICE
DSTV are consistent with their non-service delivery plus reluctance to resolve long standing problematic broad ranging matters. <br> 1 Approx 3-weeks later respond to multiple complaints...tabling pathetic excuses that they are busy. Frankly nothing could further from the truth....blatant premeditated dishonesty. <br> 2. I am informed that my account is in arrears...yet again gross inaccurate statement as at my request the account to be suspended with R339-00 credit. For the *********** people at DSTV, instituted on13/8/2015. <br> 3. On 04/11/2015...an agent calls me, enquiring he needs to establish what the problems are....clearly never bothered to do his case research to establish the problems though there is a huge pile of corresponded clearly spelling out the problems...typifies the short-cut *********** side-stepping actions still unabated. After lengthy discussion, I requested that the agent call me same day at 13:00 as I was busy on my construction site, people awaiting my operational direction. Agent agreed to call me back as stipulated. Now 06/11/2015 @ 18:25, still no response.<br> 4. I enquired if call being recorded as evidence, informed not though I requested so. *****.....!!!
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
