DSTV debiting twice and cannot explain

I query DSTV why they are billing me twice and one including a service I do not have.

I provide proof of the debits and am told they have no such 2nd debit.

In addition I must provide proof when I submitted screenshots of both debits WITH the DSTV references.

How do you debit my account but can allegedly only tracw one DESPITE providing proof of both debits?

Asking me for proof of EFT when its clearly a debit order!

Please note as we have already mentioned above & sent screenshot we only debited you once on our end .

May you kindly forward a valid Proof of Payment (can be a receipt -either a scan, a photo, or a .PDF file) in order for us to track and allocate your payment. The Proof of payment should reflect the method of payment (if paid by EFT, name Banking institution) the date, amount, beneficiary/reference details, and recipient’s details. Once that information has been forwarded, we will gladly proceed to assist you with your query. ~KK