Dstv debited order

For the past 4 years I've been having the same problem with this company. Every January I will call in to have my service connected I will be told the amount that will be debit. My service will be reconnect few hours later money will be debited. The following day my services will be disconnected claiming that I haven't made any payment and I need to send proof that money was deducted.

On Monday I called in several times to have my services reconnected and I was told they will be reconnected by the debit order will go through on the 25th as it was already late. Yesterday around 8pm the debit order was collected but to my surprise this morning my service are disconnected. Called more than 8 times speaking to different agent and they are all telling me that they don't see any money that I claimed was debited. Asked to speak to the manager and I'm told there are no manager. I don't know if they don't take us serious or this is a joke to them to pay for something you not going watch.

Siphiwe Ndwandwe told me they don't have managers I have never heard of such