DStv - debited more than I allowed

I have no words for the experience I received with multichoice . On Sunday the 5th of June I called multichoice because I noticed I was charged R633 when I normally pay R361 by debit order.

When I asked I’m told that there is a compact plus device I have signed up for which is not the case . I have never signed up for this . The lady cancelled this but as usual multichoice will Not refund me for money they took from my account . How do I pay for services I have never used ? Why am I being abused like this ? I have not signed up for compact plus and I don’t understand why I am paying for a device I don’t know of. Sadly the call centre is not even helping me .

Also, the lady Lisa Xulu ref156512 of my chat service conversation told me I am going around in circles and there is no refund due to me because according to her, I signed up for compact plus. Talk about unprofessionalism.

I am at wits end with this . I don’t even know where to turn to