DSTV -DEBIT - PRICE LOCK - WORST EXPERIENCE EVER!!!!

THE ABSOLUTELY WORST SERVICE EVER RECEIVED BY DSTV- MY ACCOUNT HAS BEEN DEBITED INCORRECTLY FOR THE MONTHS OF DECEMBER 2020 AND JANUARY 2021- I HAVE EXHAUTSED ALL AVENUES OFF GETTING MY MONEY BACK. THE CALL CENTRE AGENTS ARE OF NO HELP – I HAVE BEEN GIVEN 2 REF NUMBERS ***6 & ***9/i 203 AND WAS PROMISED THAT MY QUERY WILL BE SORTED. I had taken the black Friday special price lock on compact of R449 and an additional decoder for R49 per month – Firstly I did not receive any CONTRACT; my guess is because I never activated these decoders till date. The price lock sales lady was so specific – FREE installation to 2 points and I WILL ONLY PAY ONCE THE DEVICES ARE ACTIVATED. When I contacted the Call Centre 15 minutes ago the agent now tells me I am on a payment plan for installation – Like OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the worst company to deal. Please can I have what was promised to me - or can the original sales call be evaluated and feedback provided to me or can I just cancel and return the devices which is still in the box with the seal unbroken.