BT
Beatrice T
1 reviews | Active since Feb 2010
12 Aug 2024, 10:40
DSTV - ******* debit orders continue after service cancelled.
I cancelled our DSTV on 30 October 2023 at 10.51am and was told that services would be terminated on 3/11/2023. I was assured that no further monies were payable as there was no service offered. On 4 November 2023 a debit order for R998,00 came thru and I was assured that it was an error and wouldn't happen again. Then the nightmare started. Two/three months later a debit order would reflect for R298.80 and I had to reverse it via my bank. It has come thru almost every month since then - the most recent being Ref *** on 5/8/2024 which was again reversed. This is just theft.
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Replies (1)DStv (MultiChoice)'s replyOfficial
12 Aug 2024, 10:43Hi Cheryl,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Aug 2024, 10:43
Official
Hi Cheryl,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
