BT
Beatrice T

1 reviews | Active since Feb 2010

12 Aug 2024, 10:40

DSTV - ******* debit orders continue after service cancelled.

I cancelled our DSTV on 30 October 2023 at 10.51am and was told that services would be terminated on 3/11/2023. I was assured that no further monies were payable as there was no service offered. On 4 November 2023 a debit order for R998,00 came thru and I was assured that it was an error and wouldn't happen again. Then the nightmare started. Two/three months later a debit order would reflect for R298.80 and I had to reverse it via my bank. It has come thru almost every month since then - the most recent being Ref *** on 5/8/2024 which was again reversed. This is just theft.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Aug 2024, 10:43
Official
Hi Cheryl, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team