1 reviews | Active since Aug 2020
DSTV DEBIT ORDER - REACTIVATION WITHOUT KNOWLEDGE
I use to be a registered user of the Dstv service and opted to cancel same after going into retirement in 2016, my cancellation was confirmed by Dstv.
After going through my bank records I realized that the service was once again activated by Dstv in October 2018 for the period of almost a year and the debit order was once again activated.
After several inquiries, the representatives of Dstv could not give me any clarity on why this happened and undertook to pay the amounts deducted back to me.
I have dealt with the following representatives of Dstv at their head office: Porsia Phiri; Sandra; Boitumela Masipa; Thabane Molapi; Pumelele Bidi; and Kholiswa Ngushman.
All of these employees informed me that the money which was deducted in terms of the debit order would be paid back to me.
To date, I haven't received a cent.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised n our telephone discussion, we have escalated to finance department to assist with feedback on the refund that is due on your account.
We will revert back to you with feedback.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised n our telephone discussion, we have escalated to finance department to assist with feedback on the refund that is due on your account.
We will revert back to you with feedback.
Kind regards
DStv: Hello Peter Team
Best regards,