DSTV DEBIT ORDER PROBLEMS

<p>I took out the DSTV DPP for R799. I recently found out that they failed to deduct my the debit order as required as from October 2015. I am not one to always check my bank statements, so i was never aware that they failed to deduct. They never informed me. DSTV signal was never cut. No messages, no email, no sms nothing. Not even an infomation message on the decoder. Now I have an outstanding arrears of R7000. I went in to Multichoice office N1 City and they informed me that they are unable to assist and that i must call the DPP Dept. That was totally unacceptable for me from a customer service perspective. So i demanded that they call them to put me in contact with them. So i spoke to someone at DPP and they informed me that they had a system upgrade at that time and the debit oredr switched over to cash payment. But when i innitially took out the DPP offer i was informed that there was no cash payment option and that i have pay via debit order. That was definitely not a good enough excuse. So i requested to speak to their manager regarding my problem. So as always they will get them to call me as no one is available. I took some time to look online to see if anyone else experienced similar problems, and to my supprise there is alot of complaints regarding this. So DSTV is fully aware of this situation. Why did they not act and inform clients of this problem? Why was nothing done to correct the problem? Why was i allowed uninterupted access to DSTV without payment? If i rent box office movies it gets debited from my account! Why? Why not my subscription as agreed in the DPP contract. Why was my credit profile or rating flagged as unpaid by you people? Why? All of this could have so easily been avoided if you communicated with your clients. I want my credit profile fixed! I am not in breach of this contract. You breached the contract as you failed to honour your commitment to deduct monthly as we agreed when i entered into this agreement. The fist couple of months no problem and then suddenly you decide not to deduct anymore! Please get your act together and sort out this mess. You may not unilaterally terminate my current debit order which I agreed to without having informed me of the intention to do so. I will not be held accountable for the outstanding arrears as you fail to take any responsibility. Call me I am still waiting on your feedback. Nobody seems to care!!!!! Mr. Hendricks ********** 082</p>