DSTV debit order payments process is a ****

Never thought it would come to this.. After so many years of dstv debit order payments... I urge each and every one of you guys not to opt for debit order payment.

Last month had a bit of family issues and decided to reverse the debit order payment for Dstv services, they suspended the services and I never got to use their services.. This month I wanted to pay the package and reconnection fee but guess whaaat, I was told by agent I called from Randburg branch (Nondumiso Shandu: call ***-110) I owe them R1353. My package is R540.. Howw can they want to make me pay for a service I never used and say I pay this R1353 are they who is gaining and who is losing? It's very frustrating cause I was told there is absolutely nothing they can do to help me. Can someone help me understand? I have cancellled debit payments cause it now feels like a loan.. Customers who pay cash never have these issues if they decide not to pay. What happens if I decide not to pay the R1353. This means it's going to add-on?.

Guys cancel your debit order payments options..it clearly is a loan projected to customers forcing them to pay..