DSTV DEBIT ORDER PAID BUT NO ALLOCATED BY DSTV AND SERVICE SUSPENDED INCORRECTLY.

DSTV subscription payment was made by the debit order credit card facility. It has gone off every month without a problem but the payment on 1 March 2022 wasn't processed, no explanation ore reason were given. The DSTV services was suspended and a penalty added. I then made a manual payment. The next debit order did go through on 2 april, which I confirmed telepheonically and seconldy it reflects on my Discovery bank card statement. A week later the subscription were suspended again. I called on more than one occasion to get it resolved, just to be told the payment wasn't received. I emailed the proof of payment and the bank statement to show the transaction trace ID as it was made by Debit Order Credit CArd. It was escalated to the accounts department, re-connected and no further feedback was given. Today I received another sms to say the account has not been paid and my service has been suspended. I forwarded the same email again, but still no response. How much more must I proof the payment has been taken by the method DSTV offers to make a payment. I also get charged the reconnection fee, which was no fault of mine that the payment doesn't reflect. DSTV sort it out and communicate properly !!