DSTV - Debit order issues

I have been a customer for more than 15 years with DSTV, I have always had a debit order running with them and never had an issue for so many years until now.

On the 05/12/2022 my subscription had been canceled due to no payment (No debit order had gone through my account nor was the debit order canceled).

Called the call center where they had no answer to why the amount is not going off. Even thou they have all the correct information on their system.

They switched the service back on processed the debit order to go through. (Keep in mind I have now been charged a R50 subscription fee as they switched off my package due to their error)

Now on the 07/12/2022, the same thing has happened again. Called in and still nothing, no answers and another R50 fee.

DSTV, this seems like the sign to cancel a long term contract I have with you.

After so many complaints and people leaving your services, you still go and have a no care attitude.