ND
Nathan D
1 reviews | Active since Jan 2011
01 Oct 2020, 15:34
dstv debit order incorrect calculation
Good day
This has been very frustrating for the past 4 months to chatbot the dstv team and discuss my matter that I am being overcharged on my monthly account. The agent then corrects and reverses the amount. But the following month, I again got a debit order for amount of R702 for package Compact, 1x pvr and 2x extra view. Compact R399 + (2x extraView: 2x R100 = R200) = R599. See, I even did the simple math for you.
Please correct and advise.
Thank you Nathan
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Oct 2020, 15:38Hi Nathan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Oct 2020, 15:38
Official
Hi Nathan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Oct 2020, 00:33Hi Nathan,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We have fixed the billing to ensure the same billing error does not occur on the next billing cycle and credited your DStv account accordingly. There is a credit of R103,23.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We have fixed the billing to ensure the same billing error does not occur on the next billing cycle and credited your DStv account accordingly. There is a credit of R103,23.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply02 Oct 2020, 00:33
Official
Hi Nathan,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We have fixed the billing to ensure the same billing error does not occur on the next billing cycle and credited your DStv account accordingly. There is a credit of R103,23.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We have fixed the billing to ensure the same billing error does not occur on the next billing cycle and credited your DStv account accordingly. There is a credit of R103,23.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
ND
Nathan D's updateReviewer Update
06 Oct 2020, 20:40 Hi
Thank you Dstv Team for the correction and the credit.
Much appreciated
Nathan
Thank you Dstv Team for the correction and the credit.
Much appreciated
Nathan
ND
Nathan D's update06 Oct 2020, 20:40
Reviewer Update
Hi
Thank you Dstv Team for the correction and the credit.
Much appreciated
Nathan
Thank you Dstv Team for the correction and the credit.
Much appreciated
Nathan