HJ
Henrico J

1 reviews | Active since Sept 2020

10 Sept 2020, 12:57

DSTV debit order

Cancelled my account in July already, but they keep on debiting my account (although I've received numerous messages asking me to come back and reactivate my account again). You cannot talk to a person!!!!!!

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Sept 2020, 14:38
Official
Hi Henrico, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Sept 2020, 19:42
Official
Hi Henrico,
 
 We tried to call you on *** to no avail. 
 
 It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
 
 We were unable to access your account with the information you provided. 
 
 Please reply privately with your ID number or DStv Customer number. 
 
 Kind regards 
 DStv: Hello Peter Team

Best regards,

HJ
Henrico J's update14 Sept 2020, 12:40
Reviewer Update
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