DSTV - DEALING WITH THEM MAKES ME LONG FOR HOME AFFAIRS

I can't get into my DSTV account online. I use the same email address and password that I have for years, but for some reason when I try to log in I now get "Your details seem to be incorrect. Please try again".

I then use the "Forgot password" button (even though I haven't forgotten my password) in the hopes that DSTV would then send me a new password so that I can at least get access. But having done so, I get the message "Unfortunately the mail server is unavailable at this moment. Please contact *** if the problem persists".

I then email ***, but each time I get a Mail Delivery Failure notification to say the address either does not exist or is not operational at the moment.

I then try to phone DSTV. After wading through their many meaningless prompts, I eventually get through to one "Slindile". I explain my problem to her and she says I must please hold while she gets someone to help me.

I then wait . . . and wait . . . and wait. I wait for twenty minutes listening to music. I eventually realise Slindile has **** to me and that she is just waiting for me to disconnect, which I do.

I then phone DSTV again and eventually get through to someone else. This time the agent, at least, doesn't make me wait for 20 minutes. She literally listens to my story and then, as I finish it, says "okay", and then disconnects me!

What a friggin circus DSTV is if that is their idea of service. I still cannot get into my account, and it's been two days now.