DSTV De-activate account

Hi,<br> <br> We've had DSTV for 3 years and decided to de-activate our account at the end of April 2015. Our monthly payment was R 780.00 and payment was deducted by Debit Order. <br> <br> On the 17th of July 2015 we've decided to activate our account again for a week and when I phoned to get the account activated, the guy said that they will only be able to de-activate this account again on the 31st of July 2015. I paid my pro-rata amount to get the DSTV activated again. <br> <br> I called DSTV on the 31st of July and was put on hold for 20 min when I've decided to end the call and call again. Same thing. Was placed on hold and after 15 min decided to try and call again. I've asked to speak to the Supervisor and was placed on hold for 30 min when I've decided this is enough. Eventually after my 4th call to DSTV the guy said that the DSTV will be de-activated at noon that evening, which never did. Also, our account is now in arrears with R 2005.00. I have no idea how they get to that amount as the account was paid in full up until 30 April 2015 and I had to pay in advance for them to activate our account for the 2 weeks in July.<br> <br> What can I do?