Dstv

Hello, I have paid R400 towards my Dstv account on the 31st of January and on the 7th of February they disconnected my services.

I tried the WhatsApp self service and I was informed that I have to pay R60 and my account will be connected again.

I paid the amount and it was playing again up until this morning. Tried the same process but it’s just an excuse after another. If they don’t have a problem with the way I have used to pay it’s going to be incorrect passwords.

I’ve literally tried everything to get this fixed and have my services up and running again but still no luck. They even ended the live chat without having had explained what’s what. The Dstv agency I went to here in George was also not so helpful as Donay (agent) only told me that this is happening because I have many decoders active at the same time whereas I’ve asked them to disconnect them the last time I was there.

I have paid R460 but still I can’t enjoy my dstv and seemingly there’s nothing that can be done to help resolve this as they have informed me that they can’t help me without the pdf. Pdf that I have sent to them several times.

The only question I have is; must I just accept the fact that I have actually paid for services that will never be rendered to me? I am not happy at all.