DSTV ****************

One star selected only because there isn't an option for no stars... This is by no means the first complaint about DSTV, and no doubt not the last, but this just takes the cake or all complaints: wait up to 40 DAYS for ****** money to be repaid. So end of Sep 2020 there is an issue with my decoder. Take it in, got it sorted. Get home only to find that the other decoder is disconnected. After a long and frustrating battle, I finally get the other decoder up and running... Fast forward to 30th Oct 2020: receive an sms that 2654.30 debit order will go off on the 2nd Nov 2020. ***? My subscription with insurance is 989.00. After another long and frustrating call with DSTV call centre, Sep decoder issues have come to haunt me in the form of charging me for more than the 1 contract... Finally established that there is no change in the contract and therefore I have been incorrectly over charged. 1. I have to jump through hoops, etc to prove whatever to get any answers yet DSTV apparently does not need official documentation or to verify with you to charge you whatever even if it is incorrect. 2. So DSTV still takes the money (escalation this.. blah blah... escalation that..blah..blah...). Now I phone to find out when do I get my refund... DSTV will not wait 7 to 14 days for me to authorise payment approval and DSTV won't wait 7 to 40 days for me to make the payment. SO WHY DO I HAVE TO WAIT SO LONG?!?! This is **************** and unacceptable. Will DSTV pay for my bank charges & interest for going into overdraft because of this? 3. Coincidently, since I have complained about this and tried to stop that debit order, mysteriously the brand new decoder is acting up... hmmm... 4. Not one call centre agent has said anything about me having to supply documentation... by the looks of other reviews, this is information that I have to gleen for myself at my expense... Are the Call Centre agents trained to waste our airtime, data time and overall time?