Dstv **************** after payment

I am a very angry customer, I reconnected my mother's Dstv last month I did tell them that I want to upgrade the subscription as well and I was given a quote I paid this happened in January, then came this month I paid R400 for the compact subscription.. 4 days ago I got a pop up message that I owe R145 I've been calling first I was told it's a prorater fee this was brand new to me that I get charged for paying my subscription on a early date and it's ridiculous.. The whole week I've been calling then I got an answer yesterday that it's for the upgrade I then asked why wasn't I told when I reconnected I didn't argue much I said that's OK I'll pay that Money together with my next month's subscription free can I be connected until then I was given the answer yes, this morning I switch on the TV my account has been blocked, I call again this time around I'm told I owe R200 that is ridiculous now because the amount seems to be going up for no reason. And I asked that I'll pay the full amount month end this time I around I was told about a new system that doesn't understand people's problems. Now I'm being told I'll be downgraded and I asked what about the remaining balance since I paid R400 for compact now I'm being downgraded. No answer what's more worse is that I'm being told I have to pay the balance R145 that I owe Plus R50 for reconnection and another R145 for the upgrade again plus R400 for the compact this is absolutely ridiculous and day light *******... People are leaving dstv because of such services treat your customers with care and understanding.. Now I'm being ****** I can't watch a thing after paying R400