TC
Tatum C

1 reviews | Active since May 2015

12 May 2015, 18:08

DSTV DAYLIGHT ******S

I'm appalled with the service from Dstv/Multichoice. Firstly my dstv account was supposed to be disconnected on the 2nd of every month which it wasn't so on the 5th Of May I had to send a message to them telling them to do it because I could not make payment. Thinking that them seeing that it wasn't paid they wouldve disconnected it by then. Their reply to me was they can only disconnect me on the 1st of June because that is my next billing date. To which I rep**** I cannot pay two months installments of R700 that's why I'm telling yourl to disconnect me and by right it should have been done on the 2nd of May because that's the arrangement I made with the Smith Street branch in Durban CBD. They then asked me when did I go there and I told them at the end of March beginning of April to reconnect my services but I couldn't remember a specific date. After that there was no response and then on the 7th of May it was finally disconnected. So I decided last week that i would reconnect my dstv when my husband gets paid on the 16th May and asked them how much would it be for two weeks,for them to reply and say R700 which is ******** because that's for a month.Then they gave 3 other amounts

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 May 2015, 14:13
Official
Hello Tatum Coluille,

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

According to our records you have been assisted by one our consultants and your service has been activated and billing explain.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Regards
Rupert