Dstv day light *******

In april we received a call from nimble collection services informing us that we owe DSTV and we disputed this as our service was active and we have never missed a payment, 04/05/2021 another call was received and the multichoice consultant advises that we had upgraded to compact on the 7th of March this never happened and he said it was done via whatsapp self service, later on when we called an agent named Vumile Khumalo said that it was done via telephone and was processed by her coleague "nkanyiso" i asked for the recording of the call and she said she would escalate the matter. I called again yesterday spoke to Buhle hlatshwayo who had no interest in helping me and she dropped the call after a few minutes. Our service is discinnected and we have already paid for May!! Oh and the amount keeps decreasing everyday when we call. We are not going to pay for what we never watched and why are they giving us different stories!!! Stay away from DSTV