BN
Bongani N
1 reviews | Active since Nov 2018
02 Dec 2019, 09:30
DSTV DAY LIGHT *******
To say I'm passed is an understatement. I got an sms notification that I need to pay R807 which I did pay on the 30th November 2019. Only to wake up today, 2nd December 2019, my service was disconnected. I called multichannel only to be told I owe R900+. I called and demanded an explanation and I was told bunch of ****pie that it's areas. How is that possible when I have been paying all this while and even paid ahead two months ago. This is day light robery.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Dec 2019, 11:02Hi Bongani Nchang,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Dec 2019, 11:02
Official
Hi Bongani Nchang,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Dec 2019, 11:24Hi Bongani Nchang,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Please be advised that the payment has not yet been allocated to your account. I have escalated your query to our Finance Department so that the payment can be moved to your account.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Please be advised that the payment has not yet been allocated to your account. I have escalated your query to our Finance Department so that the payment can be moved to your account.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply02 Dec 2019, 11:24
Official
Hi Bongani Nchang,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Please be advised that the payment has not yet been allocated to your account. I have escalated your query to our Finance Department so that the payment can be moved to your account.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Please be advised that the payment has not yet been allocated to your account. I have escalated your query to our Finance Department so that the payment can be moved to your account.
Regards
Ntando
Best regards,