DSTV Day light rbbery

So i have explora decoder, for the past 3 months it was not functioning properly. It always tells me that the hard drive is *******ed.so since we pay Dstv in advance, I only payed for the service that i am using. To my suprise my subscription is disabled bacause i am owing DSTV for the service that i never used. i think i am ready to cut ties with DSTV. I tried calling them to understand but instead this lady called Londiwe Ngubane was busy telling me that i must pay in order for my dstv to be opened.