Dstv day light *******

Poor customer service from multichoice.no one told us that after replacing a faulty decoder I must call for deactivation when the agent by the name of humi or bahumi called said how were they suppose to know.I find it strange because they have agents who call bothering asking why are we not paying, they must use the same procedure and refund us please and stop daylight *****.☹️☹️☹️