DSTV

My Dad Mr De Boer has a credit on his account of many years ago (2015). So we decided that we would like to make use of this credit for streaming services. For 2 days on chat I had to follow processes just to be told on the third day that I cannot stream I have to use that credit for a package deal or get a refund. Then I decided to get the refund. I was told to email help@dstv with a copy of ID and bank confirmation letter. My dad now had to go to a bank and put himself in danger (Covid still real) to get this letter, which he did. I was told to email this in PDF format and so I did on 12 Feb. Nobody ever rep**** to that email. I waited for more than a week and resent information on 24 Feb. Still no reply and I reverted back to chat on that day. Thandii, the agent requested information I sent via email which I did then she submitted this information. I went back on chat on 02 Mar as I was told it will take 24-48 hours. Euticah now looked at the request and told me it was rejected due to insufficient documentation. so now because we have been paying cash they need the slips as proof of payment. Really finance... slips of 2015 and so if I did not have this what would happen to my request? will you force me to take out a package so you can keep my money. Well I wanted a manger to call me as customer services redirects back to chat so nobody really takes ownership of anything then. I asked to have this matter escalated and I was promised a call after the journal has been put through... I'm still waiting for the call and the refund. Today I go back on chat just to have Lesego tell me the refund will take 10 working days. Hold up even I asked for this to be fast tracked and for a manager to call me. So Lesego disappears and I'm back with Thandii and I'm certain she forgot she dealt with me and I sent the screenshots of our chat and she/he says the manager will call me at 1pm as he is currently on a call... Please guys that's the standard call centre line. Just to say it is 13:05 and no call. So who is going to help me now?????