Dstv

Maybe I will find answers because I did call center but no one is helping me so I received an sms saying if I upgrade my dstv to family they will move me to compact with no extra cost so I called the call center asking for this promo they said if I received an sms it possible so I did agreed to be moved from access to family and I did pay R219 which was outstanding fee. Then later I checked my balanced hawu 89 outstanding how? I am paying for this compact now? And month end I have to pay R500 something??? But I did not ask for compact the sms said they will be no charge and I call the call center asking for a record me for this they said they will phone me back but no one is phoned me. I want to go back to my access because I can't afford to pay 500 a month something I never agreed too please also when ever I need to upgrade or ukwehlisa they charging me but yr employees should explain to us that they will be extra cost to this do not do it this day they are not giving that information why we must pay extra cost for this we are not aware off are yr workers trained? I need an answer to this yr poor service affect us if they was no promo please reduce my dstv back to access with no extra cost I can't pay extra cost for something I wasn't aware off or agreed to as u said the call are recorded please listen to my conversation I need this matter resolve because phoning yr call center is waste of time