DStv

On the 30 of March 2020 my Dstv was closed around 5pm, it said code error E 16 I want to what's up telling about the broplem they said they resolved the broplem, look at TV no problem was solved I call the customer service the machine told am a caller 320 am going to hold for 30 minutes I got cut air time finished . On 31 trying again with what's up the showed me that am no owing them till 2april 2020 , ok than I decided to downgrade my Dstv from paying R399 to R105 than I ask for balance they said I must pay R35.61 I paid still not opened try to call samething happen go back to what's up they told me to pay R110 they open my Dstv , go again and pay still closed even today is closed. Please help me hello Peter