MB
Michelle B
1 reviews | Active since Dec 2014
23 Apr 2015, 05:51
DSTV CUTT OFF
Since the 27th of march I have problems with my dstv account that I have paid R240.00 ranf for for the access package it last two days then they swith it of and then I have to phone over R50.00 to sort it out with the dstv call centre only to get it switch on again it last up to two days and then switched off again no one can assist me and I have to go to frustrating emotions to sort this problem out had it with DSTV.it is not my fault multichoice edenvale messed my account up from the beggining
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Apr 2015, 14:33Hello michell1,
Reverence is made to our telephonic conversation in regards to the billing on your account.
We confirm that all payments in question are reflecting on your account and that we have adjusted your account to reflect the correct amount due on the 25 April 2015.
Please accept our sincerest apologies for the unpleasant experience you have in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reverence is made to our telephonic conversation in regards to the billing on your account.
We confirm that all payments in question are reflecting on your account and that we have adjusted your account to reflect the correct amount due on the 25 April 2015.
Please accept our sincerest apologies for the unpleasant experience you have in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Apr 2015, 14:33
Official
Hello michell1,
Reverence is made to our telephonic conversation in regards to the billing on your account.
We confirm that all payments in question are reflecting on your account and that we have adjusted your account to reflect the correct amount due on the 25 April 2015.
Please accept our sincerest apologies for the unpleasant experience you have in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reverence is made to our telephonic conversation in regards to the billing on your account.
We confirm that all payments in question are reflecting on your account and that we have adjusted your account to reflect the correct amount due on the 25 April 2015.
Please accept our sincerest apologies for the unpleasant experience you have in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,