DStv cuts off decoder of 87-year-old loyal subscriber!

Absolutely appalled at DStv cutting off the decoder of my 87-year-old father-in-law, an old man living alone and in the middle of the Olympics! He has been a loyal subscriber for decades and always paid via debit order. The debit order has gone off his bank account - but they don't see it reflected on their side. So instead of waiting a day or two - they cut off his only form of entertainment!