TL
Thomas L
1 reviews | Active since Feb 2015
06 Aug 2015, 22:39
DSTV CUTS ME OFF ALTHOUGH I PAID!!!!
It's now more than a week and my payment issue is still not resolved. I e-mailed my bank statement showing the amount being debited. They claim they can't see my attachment. I've sent 3 queries, none is resolved. What must I do now? They are really ***********, I paid for something I can't use!!! I want this sorted out ASAP!!! I also demand to be re-imbursed for the time that I could not watch!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Aug 2015, 14:03Hello tlehmann,
We have reviewed your complaint and feel that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
We were able to trace your proof of payment which has been escalated to our finance department for allocation. Once the payment has been traced, it will be allocated back into your DStv account.
Thank you for giving us the opportunity to rectify the service you received to date.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and feel that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
We were able to trace your proof of payment which has been escalated to our finance department for allocation. Once the payment has been traced, it will be allocated back into your DStv account.
Thank you for giving us the opportunity to rectify the service you received to date.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply11 Aug 2015, 14:03
Official
Hello tlehmann,
We have reviewed your complaint and feel that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
We were able to trace your proof of payment which has been escalated to our finance department for allocation. Once the payment has been traced, it will be allocated back into your DStv account.
Thank you for giving us the opportunity to rectify the service you received to date.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and feel that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
We were able to trace your proof of payment which has been escalated to our finance department for allocation. Once the payment has been traced, it will be allocated back into your DStv account.
Thank you for giving us the opportunity to rectify the service you received to date.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah