DSTV cut over R2

I am writing this post because i am currently very p*ssed off at DSTV, i doubt that it will get answered because i see nobody gets a answer from DSTV. I paid my account on the 29th of august 2015 and all was going well, then earlier this week my dstv was cut, so i called the customer care line and they said it was a error and everything was back to normal with dstv working fine. Now today (6th september 2015) my dstv has once again been cut. I called the care line again and was told that i apparently owe R52 and that they refuse to switch it back on before i pay. But i paid my monthly installment.. the lady that i spoke to says that the R99 (my monthly installment) was for other charges that i owed and that they will be keeping it for themselves, all because of R2 that i payed short in July. Now i must pay a extra R140 for reconnection aswell. But how the hell do i owe anything if i pay my installment every month? Please fix this i m sick of waiting!